Questions & Answers

Questions & Answers

I have a customer in the United Arab Emirates (UAE) that wants to place an order through us but their shipping address is in Qatar. I understand that UAE has an embargo with Qatar but can they buy from us if we ship to Qatar using the UAE address as the Customer?

The money is coming to us from Qatar.

We would advise you to handle this with an audit trail. There would have to be a purchase order from the customer that is clearly stating what is required as ‘Sold to’ and ‘Ship to’ information.

You should state, on the invoice that accompanies the goods, that the end user is the consignee receiving the goods.

There may well be an inflation of the price that is placed on the invoice for the end user. Be aware that the customs value at exit from the UK should be the lower value that you sold to UAE. This invoice should not go forward with the goods. The invoice going forward to the end user is separate but should state all of the commodity codes and origin as normal.

There is likely to be a need for a Certificate of Origin too. You can follow the invoice that is going to the end user.

I’m putting paperwork together for an order for Sri Lanka. One of the products is manufactured in the UK and the other is purchased from China. Do I need to state on the paperwork the actual ‘country of origin' or would it be sufficient to declare that ‘the origin of the goods is the UK except where otherwise indicated’?

It would be better to include the other country of origin rather than saying it is not the UK.


In addition to the statement you have provided and addendum you have marked with an asterisk, we would advise you to add another column which shows the country of origin against each line.

We have an Open General Export Licence (OGEL) that allows us to ship to Canada, so do we just need to provide a commercial invoice with each shipment?

Each OGEL will specify the requirement for shipping which needs to be complied with when shipping against it. You will need to be familiar with them as you confirmed you would comply with them when you registered for the OGEL.

The main requirements are fourfold. Mention on the Commercial Invoice that goods are covered by OGEL including the full name of the OGEL and or OGEL number. Provide the forwarder with a copy of the commercial invoice and a copy of the OGEL. Ensure that you receive a copy of the export entry which shows the OGEL number against controlled shipment. Record every shipment made against the OGEL in order that you you submit an annual return to the Export Control Orgnisation (ECO) as per schedule. Ensure that any and all other OGEL conditions are met when shipping the goods.

A Turkish importer has warned us of ‘several new rules at Turkish custom lines’ which mean we need to supply a Certificate of Origin for each of our supplied or imported parts.

This, they say, is especially vital if the country of origin belongs to the EU Countries or is one of the nations (Switzerland, Norway, Lichtenstein and Iceland) within the European Free Trade Association. Are you aware of this new regulation?


Under the terms of the Customs Union between the EU and Turkey, you can use an Admission Temporaire Roulette (ATR) certificate when exporting to Turkey. This facilitates the movement of industrial products with entitlement to preferential duty rates, which are usually zero.

The ATR Certificate entitles goods, which are in 'free circulation' in the EU (i.e. the goods are EU-originating, or on importation into the EU all the relevant duties and taxes have been paid) to receive preferential import duty treatment when shipped to Turkey. This applies to all eligible goods except agricultural goods, minerals and steel which require an EUR1 Movement Certificate. 

If the customer is asking for a Certificate of Origin it might be the case that the goods they are purchasing are going to be sold on. In which case  they need to know the origin.

We are not aware of any changes to Turkish import rules therefore we would be guided by the customer and their requirements.


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