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Frequently asked questions
General
Specific Questions
Just Trade offers several major services and tools:
• Customs Declaration Software for filing import and export declarations, including the UK Customs Declaration Service (CDS), ENS (Entry Summary Declarations) and Transit procedures.
• Export Document Software to generate and manage key export paperwork such as commercial invoices, packing lists, CMR notes, dangerous goods declarations, and other export documentation.
• The International Trade Guide (formerly Tate’s trade guide), which provides detailed country-specific guidance, documentation checklists, and trade rules for exporting to over 200 destinations.
Just Trade is designed for SMEs, exporters, importers, customs agents, freight forwarders, and logistics operators who want to digitise and streamline their trade compliance and customs declaration processes, especially businesses navigating UK and international export/import challenges after Brexit.
• Standard Plan
• Up to 1,000 declarations per year
• £2,500 annually
• £2.50 per declaration
• £220 per month (if paid monthly)
• Premium Plan
• Up to 2,000 declarations per year
• £3,500 annually
• £1.75 per declaration
• £300 per month (if paid monthly)
• Bronze Plan
• Up to 3,000 declarations per year
• £4,500 annually
• £1.50 per declaration
• £390 per month (if paid monthly)
• Silver Plan
• Up to 4,000 declarations per year
• £5,000 annually
• £1.25 per declaration
• £430 per month (if paid monthly)
• Gold Plan
• Up to 5,000 declarations per year
• £5,625 annually
• £1.13 per declaration
• £480 per month (if paid monthly)
• Pay-As-You-Go
• Unlimited declarations
• £8 per declaration
• Standard Plan
• Up to 1,000 declarations per year
• £110 per month
• £8 per declaration for additional usage
• Premium Plan
• Up to 2,000 declarations per year
• £150 per month
• £6 per declaration for additional usage
• Bronze Plan
• Up to 3,000 declarations per year
• £195 per month
• £5 per declaration for additional usage
• Silver Plan
• Up to 4,000 declarations per year
• £215 per month
• £3 per declaration for additional usage
• Gold Plan
• Up to 5,000 declarations per year
• £240 per month
• £1 per declaration for additional usage
• Bespoke Plan
• Pricing on application (POA)
• Designed for businesses with higher or more complex declaration needs
Not at all. Just Trade is built to be user-friendly and includes training and support to help non-specialists. The export document system helps guide users through creating documents, checking rules, and turning export invoices into official export declarations. The Customs Declaration software features include traffic light status tracking, duplication tools, commodity templates, and automated validations to help reduce errors.
Using Just Trade, you can file a range of import and export declarations, including:
• CDS (Customs Declaration Service) exports and imports (Just Trade)(https://www.just-trade.co.uk/customs-declaration-software?utm_source=chatgpt.com)
• Transit declarations via NCTS T1 / CTC procedures (Just Trade)(https://www.just-trade.co.uk/customs-declaration-software?utm_source=chatgpt.com)
• Entry Summary Declarations (ENS) for safety and security filing into Great Britain. (Just Trade)(https://www.just-trade.co.uk/customs-declaration-software?utm_source=chatgpt.com)
• • The system also supports conversion of export documentation into export declaration submissions to HMRC. (Just Trade)(https://www.just-trade.co.uk/export-document-software?utm_source=chatgpt.com)
Just Trade continuously monitors updates from HMRC, customs authorities, and the UK Trade Tariff to stay current with CDS, tariff and location code updates. (Just Trade)(https://www.just-trade.co.uk/customs-declaration-software?utm_source=chatgpt.com)
Moreover, the International Trade Guide is regularly updated by trade experts, and Just Trade provides notifications, guidance and access to trade helpdesk support to help users navigate changes. (Just Trade)(https://www.just-trade.co.uk/tate-s-international-trade-guide?utm_source=chatgpt.com)
Yes. Both the export documentation and customs declaration systems offer API integrations (JSON API) that allow Just Trade to connect with third-party systems such as ERPs, transport management systems, freight or warehouse management systems, enabling end-to-end automation and smoother workflows. (Just Trade)(https://www.just-trade.co.uk/export-document-software?utm_source=chatgpt.com)
Just Trade offers comprehensive onboarding and ongoing support, including:
• Initial training sessions and help with preparing test declarations.
• A trade helpdesk to assist users with rules, documentation, and regulatory questions.
• Ongoing technical and compliance support, including updates for CDS, tariff codes, location lists and document codes.
• • Service Level Agreements (SLA) that provide timely responses to user queries.
You can start by booking a demo via the Just Trade website to see how the platform works and whether it suits your needs.
You can also sign up for the 7-day trial of the International Trade Guide to explore trade rules and documentation tips.
If you’re ready to move forward, Just Trade’s onboarding team will help you set up your account, walk through training, and prepare your first export or import declarations.
Using Just Trade can provide several advantages over relying solely on customs agents or manual filing:
• Reduced paperwork and administrative burden — the platform automates and digitises documentation, reducing manual entry and errors.
• Cost savings from converting export invoices into declarations without needing third-party agents, and avoiding delays or non-compliance costs.
• Faster processing and real-time visibility — built-in tools like traffic light status updates and bulk actions make it easier to monitor and manage declaration progress.
• Access to up-to-date trade rules and country-specific guidance through their International Trade Guide, helping avoid compliance issues.
• • Scalability and automation — with API options and integration potential, users can automate trade workflows rather than repeating manual tasks as their business grows.
While Just Trade can significantly streamline export/import documentation and customs filings, users should be aware of a few considerations:
• Understanding trade compliance and customs rules is still important—while the software helps, incorrect data entry or misunderstanding of trade rules can lead to filing errors or delays.
• The user or business is ultimately responsible for ensuring that documentation, HS codes, certificates of origin, and other trade requirements are accurate and compliant.
• In some complex or exceptional customs cases (e.g. goods requiring export licences, controlled goods, or complex tariff/quota scenarios), expert advice may still be required.
• Integration with external systems (ERP, freight) may require technical setup and oversight to ensure smooth data transfer and avoid mismatches.
• • Although Just Trade provides helpdesk support, users may need to familiarise themselves with customs terminology and processes as they begin to use the system independently.
The Just Trade platform is web-based, and it is important for users to know how their trade and personal data is stored, managed, and protected. Just Trade follows industry best practices for data security and ensures compliance with HMRC’s and UK trade authorities’ standards. They also keep systems updated to reflect changes in customs and data policy. (If you have more specific information—encryption, data retention, user access controls, GDPR compliance, etc.—you could add that here.)
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