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Customs Declaration Service Support for TDR declarations

HMRC has published the following guidance on resolving CDS-related issues when testing in TDR. TDR (or Trader Dress Rehearsal) is a live-test environment for CDS declarants to make trial declarations before live submissions to CDS. Technical issues with TDR should be submitted to tdrcommunications@hmrc.gov.uk.


To be able to investigate queries, please complete and return Form A or Form B (below).

  • If you are contacting HMRC with a general query, please complete Form A.

  • If you are contacting HMRC regarding a declaration that has been submitted in TDR, please complete Form B.

  • If your enquiry is in relation to an issue submitting a declaration in CDS Live, please contact CDS Ops: cds.operations@hmrc.gov.uk

The guidance you are seeking may be available online. Have you considered using the following HMRC guidance sources which could help you resolve your query? 

  • Have you reviewed HMRC Procedure Code guidance on the Gov.uk site containing specific guidance for declaration procedure codes?

  • Imports

  • Exports

  • Have you reviewed HMRC CDS customs guidance on the Gov.uk site, which contains specific guidance on completing import and export declarations

  • Imports

  • Exports

  • Click here to review the CDS error codes on the Gov.uk site, which provides a list of the error codes and their descriptions and why they may be showing on your declaration.

  • Click here to access the HMRC Imports and Exports webchat to talk to advisors on hand that can assist with Government Gateway, EORI and general CDS declaration and tariff queries.

  • The webchat service can only provide general declaration and tariff guidance and cannot assist with queries related to specific rejected declarations in TDR.

  • Please type ‘adviser’ in the webchat to be transferred to an adviser.

  • To talk to an advisor, call the helpline on 0300 322 9434.

  • Click here to access the HMRC Digital Assistant to find general guidance on commodity codes, duty and VAT rates, and trading with Northern Ireland.

Form A: General Query

Please fill in as much information as possible to help aid with our investigations:

Questions

Answers

​What is your query? (Please provide as much detail as possible)

​

​Is this an import or export related query?

​

Have you contacted your Software Provider for support? (If no, please contact your Software Provider in the first instance)

​

Please provide details of any previous advice that has been provided to you:

​

​Do you have any screenshots related to the query that could help with our investigation? (Please include/attach them to this submission)

​

Name of the Software Developer:

​

Name of the declarant the query relates to:

​

Form B: TDR Declaration Details:

Please note that for the TDR team to investigate a declaration, an MRN or LRN (including date and time) of the associated declaration is required.


Questions

Answers

​Has the declaration been submitted in the Trader Dress Rehearsal (TDR) environment?

​

What is the issue/your query? (Please provide as much detail as possible)

​

Have you contacted your Software Provider for support? (If no, please contact your Software Provider in the first instance)

​

Is this an import or export declaration?

​

​If export, have you submitted a declaration via the HMRC Exports UI?

​

Are these goods being imported/ exported to Northern Ireland?

​

Have you received any error message(s)? [If yes, please provide details of the error code(s)]

​

Can you provide the Commodity Code(s), or a brief description of the goods concerned?

​

Is this the first time that you are experiencing this issue? (If no, please provide details of any previous advice that has been provided to you/ previous ticket references where applicable) ​

​

​Do you have any screenshots related to the issue that could help with our investigation? (Please include/attach them to this submission)

​

LRN (Local Reference Number):

​

​Date and time of submission:

​

MRN (Movement Reference Number):

​

Name of the declarant the query/issue relates to:

​

EORI of declarant: ​

​

​Name of the Software Developer:

​

Please send the completed form to tdrcommunications@hmrc.gov.uk.



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